運送政策

Sweet Veggie Online 素香庭電子商城 - Shipping Policy

Online Shop: Order your favorite vegetarian and vegan foods from Sweet Veggie at our Online Shop and get them delivered to your doorsteps.

 

PLEASE NOTE: ALL SALES ARE FINAL.

 

Shipping Costs

Shipping is calculated based on your total order weight, size, and distance from our warehouse, the system will automatically calculate your shipping cost at checkout.

 

Change of Address

Once your order is placed, the address CANNOT be changed. Please check your address carefully before placing your order.

 

Shipping Method

You have the choice to ship your packages via UPS or USPS upon checking out.

 

Shipping Restrictions

Sweet Veggie Online is not liable if you fail to pick up your package from your carrier and for any additional shipping costs that may occur as a result of non-delivery. If you provide an incomplete or faulty shipping address that we cannot process for shipping, your order will be refunded. We are not responsible for packages that are undeliverable due to address error or address restrictions. The customer will be responsible for contacting the carrier to make such amends.

 

International Shipping

We currently do not provide international shipping outside of the U.S. at this time.

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Online Policies

Pricing Information Policy

We cannot confirm the price of an item(s) until after your order is placed. Pricing errors may occur on the Sweet Veggie Online website. We reserve the right to cancel any order containing pricing errors, with no further obligations to you, even after your receipt of order confirmation or shipping notice from us. We may, at our discretion, contact you for instruction or notify you of order cancellation. Prices for products may differ from our website than from prices available in our physical Sweet Veggie locations.

NOTE: (i) Our physical store locations do not honor online prices or competitor advertisements (ii) Our online site does not price match with any other online or offline retailer.

Promotional Code Policy

We offer promotional codes from time to time. Promotional codes are limited in nature and can expire or discontinue without notice. Promotional codes are void where prohibited by law. Promotional codes may not be copied, sold, transferred, or otherwise offered. Promotional codes apply only to orders shipped to the same address. If the promotion has minimum purchase requirement, taxes and shipping charges do not apply towards the minimum purchase amount. If you return items purchased with a promotional code, we will subtract the value of the promotional code from your return credit. They ARE NOT redeemable for cash and are subject to cancellation or change at any time for any reason.

Limited Quantity Policy

We reserve the right to limit the quantity of item(s) purchased per person, per household, or per order for any reason. These restrictions may apply to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We reserve the right, at our sole discretion, to prohibit sales to dealers or resellers. For purposes of this Agreement, reselling shall be defined as purchasing or intending to purchase any product(s) from Sweet Veggie for the purpose of engaging in a commercial sale of that product(s) with a third party.

Out-Of-Stock Policy

We try to keep every item(s) in stock, however, there are times when some item(s) are out-of-stock and not immediately available for shipment. Should any of your item(s) from your order are out-of-stock or partially fulfilled, will be noted in the shipping confirmation email. We will ship any currently in-stock items from your order and adjust your balance accordingly.

Rain Checks

We do not offer rain checks for any products sold online.

Return and Refund Policy

If you see that there is something wrong with your online order:

  1. Customer should contact us within 48 hours if the parcel was delivered but cannot be found.
  2. Customer should contact us within 5 days if any items were missing/damaged/wrong in the parcel.

 

If the return is the result of our error, we will issue a refund at our discretion.

Please contact our customer service at sweetveggieonline@gmail.com regarding any return inquiries related but not limited to:

  • Item(s) damaged during shipping
  • Shipped wrong item(s)
  • Spoiled or defective item(s)

Item(s) sold and shipped by Sweet Veggie Online MAY NOT be returned to any physical Sweet Veggie location. Please review your cart carefully before making any purchases.

Please allow up to 10-15 business days to process your return.  A refund will only be credited to the original purchasing credit card account that was used to make the purchase. It will take approximately 72 hours or more for the credit to be reflected on your credit card statement.

NOTE: PRODUCTS CONTAINED IN ANY BOX SHIPPED BY SWEET VEGGIE ONLINE, EVEN IF CUSTOMIZED FOR CERTAIN FOOD PREFERENCES, MAY NOT BE APPROPRIATE FOR ALL CUSTOMERS. YOU ARE SOLELY RESPONSIBLE FOR READING EACH PRODUCT LABEL AND DETERMINING IF YOU SHOULD CONSUME THE PRODUCT. ANY PRODUCTS CONSUMED IN ANY BOX SHIPPED BY SWEET VEGGIE ONLINE ARE AT YOUR OWN RISK.

 

Payment

  • We accept the following methods of payment for online purchases:
  • Credit Cards (VISA, MasterCard, and Discover)
  • ATM/Debit Cards with a VISA or MasterCard logo

Your credit/debit card account will be charged immediately once you have placed your order online. The name “SWEET VEGGIE ONLINE” will appear on your credit card statement. There will be a pending charge on the credit card if the order is not successfully placed. The charge will be refunded within 2 -14 business days.

NOTE: We DO NOT accept any international issued credit cards, gift certificates, gift cards, cash, business/personal checks, money orders, or food stamps for online purchases.

Online Shopping Order Acceptance and Billing

All online billing information provided must be truthful and accurate. Providing any false or inaccurate information constitutes a breach of this Agreement and may result in order cancellation. Prior to accepting an order, we may also request additional information from you. We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

If your order is cancelled after your payment method has been charged, we will issue a credit to your payment method in the amount of the charge. We will contact your if all or any portion of your order is cancelled or if additional information is required to accept your order. We may request pre-authorization for some orders placed online with a credit or debit card. This pre-authorization will not be billed to you, however, your financial institution may hold this amount for a short period. Your financial institution determines the length of time pre-authorization is help. We do this to ensure that the card details are valid and that you have sufficient funds to complete the transaction.

Sales Tax and Other Fees

Applicable sales tax will apply according to the item(s) purchased. Shipping charges may also be subject to tax in certain states. We are required to collect tax in all states where have a physical presence. You can estimate your sales tax by entering your ZIP code when reviewing your cart.

California State Residents: When purchasing beverages, CRV surcharge will apply according to California law.

NOTE: CRV stands for “California Redemption Value.” This is the amount paid back to consumers for recycling beverage containers at certified recycling centers.